Chester-le-Street Rental Terms
All vehicle rentals are governed by a comprehensive Rental Agreement, which you will receive upon booking confirmation or when collecting your vehicle. This document outlines the specific terms, conditions, insurance coverage, fees, and your obligations for that rental. In the event of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
Renting a vehicle in Chester-le-Street requires:
- To hire a vehicle in Chester-le-Street, you must be at least 21 years old, though age restrictions may differ based on the vehicle type, with potential extra fees for drivers under 25. A valid driving licence appropriate for the vehicle category is required, along with necessary identification and proof of current address. Valid payment information and a security deposit must also be provided, along with any other specifications outlined in the Rental Agreement.
Booking and Payment Process
- Reservations can be arranged via our website, over the phone, or at our Chester-le-Street office. A deposit may be necessary to confirm your booking. Full payment, along with a security deposit, is usually required at the time of vehicle pickup. All prices are quoted in British Pounds (£) and include VAT when applicable. We accept major credit and debit cards through secure payment channels.
Vehicle Pickup and Drop-off
- At the time of vehicle collection in Chester-le-Street, it is important to conduct a thorough inspection and report any pre-existing damage without delay. A vehicle condition report will be prepared and signed to document its status. Upon return, the vehicle should be in the same condition as when it was collected, aside from normal wear and tear. Any new damage will be assessed and charged as necessary. Please return the vehicle with the same fuel level as received; refueling fees will apply if the level is lower. Late returns may result in extra charges, so please notify us as soon as possible if you anticipate a delay. You will be responsible for any parking fines, traffic violations, or charges incurred during the rental, along with an associated administration fee.
Insurance and Liability in Chester-le-Street
- All rentals come with basic third-party insurance included. Comprehensive coverage details and excess amounts can be found in the Rental Agreement. Optional insurance packages may be available to lower your financial liability. It is advisable to review these options thoroughly. You will be liable for any damage or loss up to the excess amount unless additional insurance is purchased. Damage resulting from negligence or misuse will remain your responsibility, regardless of existing insurance coverage.
Cancellation and Modifications
Cancellation and amendment policies differ based on the type of booking and the notice provided. For precise information, consult your booking confirmation or Rental Agreement. Please be aware that late cancellations or failure to show may incur additional fees.
Prohibited Uses in Chester-le-Street
Prohibited Vehicle Uses
- The use of our vehicles for illegal activities is strictly prohibited. This includes racing, rallying, off-roading, or engaging in hazardous pursuits. Transporting dangerous materials or sub-letting vehicles to unauthorized individuals is not allowed. Driving under the influence of alcohol or drugs, exceeding passenger or weight limits, and operating outside of designated geographical boundaries without prior consent are also violations of our policy.
Breach of these terms may lead to rental cancellation and extra fees.
8. Liability Limitations
To the fullest extent allowed by English and Welsh law, Car Hire Chester-le-Street will not be responsible for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, resulting from your use of our services. Our total liability for any claims is limited to the rental amount paid in the previous 12 months. This limitation does not apply to liability for death or personal injury due to negligence, or for instances of fraud.
9. Local Legal Framework
These Terms are regulated by the laws of England and Wales. Disputes will fall under the exclusive jurisdiction of the relevant courts.
10. Updates to Terms
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our services indicates acceptance of the revised Terms.
Contact Details
For inquiries regarding these Terms, please reach out to us:
Chester-le-Street Car Hire Services
Riverside Way, Chester-le-Street DH3 3AG, UK
Contact Number::
019 1462 0156